![]() ![]() Instead, I went to the additional trouble and expense of writing and mailing a check for $4.87, enclosed with the original letter and statement from Elye Sackmary, MSB VP of Operations. I ended the call without making a payment. It is a postage and handling fee.” I told her, “I’m looking at the original statement for the $3.01 I received in the mail and it clearly states ‘ Processing Fee $1.00‘ ”. She replied, “Yes, but it is not a processing fee. I asked her whether there would be a $1.00 processing fee on that statement. She said the additional $1.86 would be on my next statement. In short, she confirmed that my balance was $4.87, but that I could only pay $3.01 at this time! The additional $1.86 was for another toll on the same day within minutes of the $0.69 and $1.32 tolls ( +$1.00 processing fee). I then called back and was on hold for at least 8 minutes waiting for a live representative. I spent time entering all of the required reference codes and information, only to be told by the automated voice that the transaction could not be processed, and this was before even being allowed to enter my credit card information. I then attempted to pay by phone using MSB’s automated pay-by-phone option. Understood.įrustrated, fed up, and just wanting to get resolution, I attempted to just go ahead and pay MSB via the online portal (Even though the statement (attached) they emailed to me showed a total current balance of $4.87, the MSB website showed only $3.01 (due April 15) and would not allow me to pay the $4.87. I did receive a call from TxTag yesterday, and they said they could not accept funds for MSB. Obviously, this has cost me a lot of time and money, but now it is a matter of principle. Sometimes it is these seemingly trivial events/amounts that shed light on a massive issue. In the meantime, I am discontinuing my use of the Texas toll way system and am instead using the roads which I have already helped fund with my tax dollars. I am requesting waiver of the processing fee and instructions on how to make the $3.87 payment. This is grossly unfair and I am making Representative Tony Dale and Senator Charles Schwertner aware of these events. Who knows how many other TxTag customers made repeated, legitimate attempts to fund their accounts and ended up unknowingly reaching a negative balance, and are now being hit with additional fees. I am more than willing to pay the $3.87, but the processing fee, as trivial as it is, speaks to a much larger issue about the poor management within TxTag and MSB. I then attempted to pay over the phone, but was told by the MSB rep that MSB could not accept anything but the full amount over the phone. I attempted to pay online, but there was no option to make a payment for just the toll fees, not the processing fee. However, just before doing so, I tore off the perforation out of momentary curiosity and discovered it was an invoice for toll fees subsequent to my TxTag going into negative balance. I almost shredded it thinking it to be junk mail. It was in a gray mailer with perforated edges and had a New Jersey return address. ![]() ![]() I then received the invoice from MSB, an entity unknown to me. When I explained the problem (that I had attempted earlier to add funds when the website was down), the TxTag representative apologized and waived the reinstatement fee. Representative my name and account number, I was told that my balance was negative $3.87. A TxTag representative finally picked up. I finally got through and was on hold for an extended length of time. Reaching TxTag by phone was almost impossible. My login would no longer function and I was instructed to contact TxTag by phone. Two days later I was finally able to pull up the TxTag website. I then attempted to reach TxTag to check my balance and add funds by phone…over 32 times! (I can show the phone logs). In other words, it was not possible to even attempt to login. The login page on the website was down and not even accessible. This response is to reinforce the initial dispute I registered with TxTag and MSB regarding the processing fee.Ī day prior to the day my account reached a negative balance, I had attempted on numerous occasions to access the TxTag website to check my balance and add funds if necessary. Sometimes it is the seemingly trivial events, like a missing penny or extra $1.00 charge that shed light on a massive issue. ![]()
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